Operations Coordinator
Join our boutique Travel Company and be a part of a thriving luxury travel brand that specializes in personalized experiences.
We are looking to hire an operations coordinator based in Italy. This is a fully-remote position.
We are particularly interested in candidates with a background in sales, customer service and/or operations within the travel industry, although we also welcome individuals with transferable skills from other industries. We require strong technology skills for this position, including updating new systems and adapting easily to proprietary software. Tech skills we are seeking would be understanding how systems integrate together and multitasking within these systems. Spreadsheet skills are a plus. Above all, we value candidates with a positive, can-do attitude, great communication skills, proficiency in English and Italian language and are team players.
OBJECTIVE
As an operations coordinator your primary responsibility will be ensuring the smooth execution of our exclusive tailor-made travel itineraries.
Responsibilities:
- Accurately book all services required for the successful completion of the tour provided by one of the Sales team members
- To prepare and check the final documentation for any errors or changes
- To liaise with the Sales team promptly on any changes or operational requirements
- On confirmation, set up the file and ensure the in-house reservation systems are accurate
- To act as point of contact for the traveling clients, and provide concierge level service
- Update booking systems and internal trackers
- Quality Control / Customer Service
- To have the highest standards of quality at the forefront of mind
- To proactively highlight potential customer service problems and take steps to make improvements
- To investigate and provide information to enable a response to customer service issues
General:
- General office duties
- To conduct special projects as requested by management
- Any other reasonable duties as requested by management
- To be in charge of the “on-call phone” while clients the clients are traveling
EXPERIENCE & QUALIFICATIONS
Desired skills-set:
- A confident, positive attitude, and a desire to ensure guests have the best travel experience.
- Strong spoken and written communication skills. English and Italian proficiency in written and verbal communication is a must
- People-oriented, proactive, and comfortable jumping into conversations.
- Good level of geographical and general knowledge of Italy is advantageous
- Up-to-date knowledge of Teams and G-Suite
- Tech-savvy with strong working knowledge of operational tools (e.g., Monday.com, Excel, and similar software).
- Basic mathematical understanding
- A real passion for travel
- Ability to multitask and work under pressure
- Attention to detail
- A willingness to develop relationships with key suppliers
- Good and effective time management
- Experience in hospitality and working with high-demand clients is an advantage.
If you are interested in this position, please send your resume / cv to [email protected].